About Me | Myportfolio

Hi there,

I'm thrilled to have you here – welcome!

My name is Grace and I help business owners manage diverse tasks and workloads, to make their life easier and help them focus on their core business.

I have a degree in BS Information Technology, where I honed hard skills like programming and data analysis.

With an extensive 8-year career in the BPO industry, I've held various roles ranging from customer service to operations support and technical support. It honed my problem-solving, patience and effective communication. This journey led me to virtual assistance, I'm passionate about making a difference in the lives of those who are seeking support.

My commitment to professional growth is reflected in my ongoing investment in relevant courses, always seeking to acquire new skills beneficial not just to my career but to my client.

My mission is clear: to deliver assistance that propels businesses toward success.

SERVICES

SAMPLE WORKS

TOOLS

Training & Experiences

ADMINISTRATIVE VA

April 2023 - September 2023

SHOPIFY CUSTOMER SUPPORT VA

Handled customer inquiries and resolved complaints to ensure a positive shopping experience. Providing product support and managing orders including tracking, updates, refunds and replacement.

December 2022

AMAZON PRODUCT LISTER

Conducted in-depth keyword research to identify high-impact relevant keywords. Then created compelling and optimized listings for Private Label and Wholesale Bundling products to enhance visibility and conversion rates.

October 2022

MY AMAZON GUY SEO COURSE

An Amazon SEO Course to optimize front-end copy and backend terms through advanced keyword research processes and phases.

May 2020 - March 2022

TECHNICAL SUPPORT REPRESENTATIVE (Rent-A-Center)

Provide quality technical support by diagnosing, troubleshooting, and resolving a range of software, hardware, and network connectivity issues.
Delivered detailed descriptions of the trouble ticket system and follow up diligently to ensure swift resolution as well as one-call resolution.

September 2017- March 2018

CUSTOMER SERVICE REPRESENTATIVE (Rent-A-Center [Epay])

Assume ownership and respond to customer billing correspondence including setting up or updating payment information.
Completed customer insight reports and input units of sensitive data. Professionally explained billing policies and procedures unpaid accounts, late fees, and payment leniency.

May 2015- May 2016

ESCALATION SPECIALIST (Petco)

Ensured superior customer experience by addressing transferred calls with negative feedback from front-line agents
Supported new inbound agents with company-specific policies, procedures, and compliance guidelines to ensure a successful onboarding experience.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

February 2023

AMAZON KDP KEYWORD RESEARCH VA

Responsible for conducting Amazon Best Seller scraping within the Book Category, to find profitable keywords and niches that strategically align with specific criteria set for his publishing brand.

November 2022

HOME-BASED CONNECT

The basics of becoming a Virtual Assistant include:

Social Media Management

- Social Media Task & Roles, Tools, Platform & Creativity, Creating Social Media Report.

Facebook Ads

- Creating & Optimizing a Facebook Page, Facebook Business Manager, Ad Account Set up, Facebook Campaign Creation, Asset Management & Managing Client's Facebook Ad Accounts.

WordPress

- Wordpress.org, Creating Domain Name, Purchasing Hostgator Account, Installing Plug-ins like Elementor, Uploading Blogs & Customizing and Managing a Wordpress.org website.

Shopify

- Creating Shopify Store, Buying a Domain Name, Adding & Editing Shopify Themes, Order Fulfillment, Manual adding of products, Using Oberlo App, Editing shipping details, Product research on Aliexpress & creating discounts.

June 2022- August 2022

AMAZON SELLER VA MASTERCLASS ELITE

The ASVA Masterclass made me equipped with the necessary skills from A to Z Private Label. The course shows the exact step-by-step roadmap to go from clueless to gaining the confidence to help Amazon Sellers manage their own business. The training they provide in this course is all relevant, advanced, and up-to-date to ensure that no Amazon seller will be left behind.

April 2018- April 2020

OPERATION SUPPORT (Rent-A-Center)

Delivering exceptional support utilizing a polite and professional manner to collect information and applying problem-solving skills to resolve payroll inquiries, benefits, and paycheck disputes, and incorrect paid time off.
Seamlessly directing store partners to the appropriate department like human resources, accounts payables, treasury management, legal, property management, etc, leading to increased efficiency.

June 2016 - August 2017

SPECIAL PROJECT (Petco)

Accountable for rapidly approving and processing all requests by agents for replacements, refunds, and coupons.
Provides back-office services, such as promptly and professionally responding to customer's emails. Follow up with store partners regarding customer complaints.

June 2014- April 2015

CUSTOMER ACCOUNT
REPRESENTATIVE (Petco)

Efficiently handled 50+ customer calls per shift and proactively managed and resolved concerns such as product inquiries, order processing, and store product complaints resulting in a high satisfaction rating.
Strong phone speaking skills, familiarity with CRM systems, customer orientation, ability to multitask, and active listening skills are used to approach complex situations and find solutions.

January 2024